Loading...

FAQ

Here are some of our most frequently asked questions about Kol Fest. If you can't find the answer you're looking for, please don't hesitate to email us at info@kolfest.com.
Where to buy tickets off-line?
You can buy the ticket and accommodation offline at the following address in Bishkek: Business Center “Olimp”, 32 Razzakova st. 11th Floor, Room 3. 10 am to 6 pm (Monday-Friday). Please contact +996 552 448470 or kolfestkg@gmail.com or https://instagram.com/kolfestkg/
Can I return my ticket and get a refund?
Purchased tickets can be refunded partly 70% until 10 days to the festival. In case the festival is postponed due to force majeure tickets are valid for the next Kol Fest or 70% of the ticket price will be refunded. 100% refund in case of positive PCR test prior to the festival
What is included in the Kөl Fest ticket price?
The ticket includes entrance to the festival site and access to all festival offers from Friday 15th morning to Sunday 17th noon. These include music programmes, as well as access to the arts and interaction zones where the festival offers workshops, seminars, master classes, games, sports, movies etc. Food and drinks will be on sale on the festival site. Shuttle buses from the festival zone to accommodation zone is also included. Transportation from Bishkek to the festival and accommodation in tents are not included into the ticket price.
Where Kөl Fest located?
Kөl Fest will take place near Bokonbayevo and Ton villages, in a yurt camp on the beach. Early birds can check into the yurt camps on Thursday, however, accommodation from Thursday to Friday will need to be organized separately. Please contact kolfestkg@gmail.com for questions about additional accommodation or transport requests
How do I get to the festival site from Bishkek, Almaty or Tashkent?
Kөl Fest administration highly recommends visitors to use shuttle bus service from Bishkek to the festival and back. During the festival free shuttle buses will be operating from the festival zone to all yurt camps and to Ton and Bokonbaevo village centers on a frequent schedule. Verified taxi services will be available at the festival. For Almaty and Tashkent visitors please contact +996 552 44 84 70 or kolfestkg@gmail.com
Where will my yurt camp accommodation be?
You can book your yurt accommodation online at www.travelbar.kg/kolfest where you can find full information and photos about all available accommodation around the festival. You can also approach our offline sales point to consult and receive full information about your yurt camp accommodation.
What about food and drinks at the festival?
There will be locals selling Kyrgyz food and drinks, as well as a number of Bishkek-based restaurants and bars offering their best dishes, drinks and cocktails. We will publish more details closer to the time.
Are lockers available at the festival site?
Unfortunately we won’t offer lockers at the festival site, but most of the guest houses or yurt camps offer lockers. We recommend that you take all your valuable items with you at all times (see legal disclaimer).
Can I bring children?
Yes, there will be a children’s corner. There will 1-2 yurt camps for families with children, depending on demand. Entrance to the festival site is free for children under the age of 15. Accommodation for children of any age should be paid as per regular price for each bed booked.
What are the COVID-19 restrictions during traveling to and from Kyrgyzstan?
As of May 4th a relaxed quarantine is still in effect in Kyrgyzstan, no lockdown is in place, however the situation may change. The festival was approved by Government of Kyrgyzstan. We are closely A negative PCR test is required to be presented upon arrival to Kyrgyzstan. There is no mandatory 14-day quarantine upon arrival to Kyrgyzstan.
What are Kөl Fest COVID-19 sanitary protocols?
We will strictly follow the following guidelines:

1)Safe distance shall be maintained between guests/staff members.
2)Hand sanitizers, placed at the entrance and throughout the territory, shall be regularly used by everyone.
3)Face masks shall be used at all times by all staff members.
4)Please do not visit Kөl Fest if you have a persistent cough/fever or show any symptoms of illness.
How about parking at the festival?
Parking is not allowed at the festival zone. Families travelling with children and RVs can use festival shuttle bus parking for free upon preliminary request. For individual cars there will be free and paid parking spaces within walking distance from the festival, but Kөl Fest administration is not responsible for safety and security of your cars. Kөl Fest administration highly recommends visitors to use shuttle bus service from Bishkek to the festival and back. During the festival free shuttle buses will be operating from the festival zone to all yurt camps and to Ton and Bokonbaevo village centers on a frequent schedule. Verified taxi services will be available at the festival.
Will there be security?
The festival site will be guarded by national police and tourist police and private security guards. However, you will be responsible for the safety of your personal belongings. Medics and emergency trucks will be present at all times.
Will there be medical support at all times?
Yes. There will be medica and emergency service available at all times.
I have a great idea and would like to contribute to the festival, how can I do that?
We are a new and developing festival, so we are very open to anyone contributing. Are you a DJ or musician that might be interested in playing? Would you like to run a workshop? Do get in touch with us at kolfestkg@gmail.com.